亚马逊运营过程中listing常见报错及应对策略汇总
12686
1.SKU XXXXX, Missing Attributes standard_product_id. SKU XXXXX does not match any ASIN. Creation of a new ASIN requires the following missing attributes: standard_product_id. Feed ID:
- 品牌卖家：
- 商品备案出现问题
- 商品货号mfrpartnumber重复或错误
- brand和生产商是否填写正确
- 普通商家：UPC失效或重复
2.The SKU data provided conflicts with the Amazon catalog.The standard_product_id value(s) provided correspond to the ASIN XXXX , but some information contradicts with the amazon catalog.The folloing are the attribute value(s) that are conflicting: (Merchant: XXX /Amazon: XXXA).If your products is this ASIN, then modify your data to reflect the Amazon catalog values.Else, check your standard_product_id are correct.
- 属性填写错误，或者upc重复
- 这个EAN是被别的卖家用过了
3.Greetings from Amazon Seller Support, From your email, I can understand that there are product images appearing in "Description" of product listing and you'd like to know the reason.Please be informed that this product is directly dealt by Amazon warehouse so only the image from the manufacturer is being displayed in the description of the product listings as requested by Amazon. I would like to inform you that as per Amazon policy sellers are unable to add images to the description area and it is purely done by Amazon.
- 亚马逊规则上是不鼓励和支持卖家在描述里面添加图片的，所有的图片都应该添加在图片区域，而非产品描述区域。
- 品牌卖家可以联系亚马逊官方在产品描述中添加图片
4.XML Parsing Fatal Error at Line 1, Column 2315: The reference to entity "height" must end with the ';' delimiter.
- 图片链接中不能出现&符号，?符号
- 变体信息的值中也不能出现&符号，如果是参数和变体属性包含“&”符号的话，建议用户用“-”替换“&”，
5.一直上传的话，去upload表找到对应商品，查看上传数据的submission_id，，然后将submission_id添加到 RedisUtil("amazon_upload_queue", RedisUtil.RU_L)这个队列里面
6.商品信息不一致，要先在亚马逊后台点击编辑商品按钮，看商品信息是否正确。另外要看上传成功时商品信息是否正确，一般情况下时亚马逊自己对商品进行了修改，因为可能不符合亚马逊要求。如果后台信息正确，前台不一致，那么联系亚马逊客服解决
7.We cannot associate an image with this SKU because the SKU was not created due to another error. Correct all other errors associated with it and resubmit your inventory file to resolve this error.
-要先问一下是不是要亚马逊后台删除过这些sku，如果是的话，解决办法：1.等待24小时在上传；2.更换sku和upc在上传。如果不是，重新点击上传就行
8.We cannot process this request because your account is still being setup or there is an issue with the account. Please log in to Seller Central for more details.
- 用户在授权时遇到请您检查您输入的信息是否有误时，可能的原因是账户创建时间太短，或者账户本身出了一些问题。另外，只有专业卖家才可以进行授权，查看方式如下：
-第一步:进入Amazon卖家后台 http://sellercentral.amazon.com 后点击右上角 Settings---Account info
- 第二步: 选择第1项”Selling Plan", 点击右侧的”Modify Plan"
- 第三步: Selling on Amazon: Professional （专业账户） 反之如果是写着“Individual"那就是个人账户
9.feed rejected
- 账号问题，需要重新授权一下
- 账户长时间未出单
10.[SKU]: This SKU does not match any ASIN, and new product ASIN can not be created with this product information. [SKU]: The authority to create a new product detail page (ASIN) has been temporarily suspended because a lot of product details page (ASIN) was created with your account. However, matching (matching) between the existing ASIN and the product can continue without trouble. For details on how to avoid displaying this error message, please see the policy on product detail page (ASIN) creation. If you believe that the authority to create the product details page (ASIN) is erroneously suspended, please contact Technical Support from the link below. Https://sellercentral.amazon.com/hz/contact-us
- 考虑是用户上传数量到达上限，卖家每周可以上传的数量是一定的，尤其是新卖家
11.Message/Product/DescriptionData/Description 字段包含无效值：<p ></p><p ><p ><p >Venkes offers the best quality at low price and confidently ensure the prestige quality of our product. We carries a diverse and wide range selection of the latest trends and hottest a la mode fashion such as Boots, Military Style, Espadrilles, Flats, Lace-Ups, Loafers & Slip-Ons, Pumps, Sandals, High Heels, Platforms, s, Dress Shoes, Oxfords, and many more.</p></p></p><p ></p><p ><p><p></p></p><p ></p>. 该字段不允许输入 HTML 内容。
- 商品描述包含不合法的Html内容
- 重新编辑商品信息，去掉不合法的Html内容（包括meta标签，title标签，图片链接或img标签）
12.SKU does not match any ASIN and the product data provided is not eligible for ASIN creation.
- 1. sku问题，和其他sku相似度太高（怀疑脸）
- 2. 亚马逊问题，等待一段时间后上传
- 3. 更换制造商，不要使用OEM（检测成功，可能靠谱）
- 4. https://sellercentral.amazon.com/gp/help/201844590
13.Your feed has a parent/child relationship between parent SKU 'XXXXXX' and child SKU 'XXXXXX' that cannot be created. Your child SKU shares the same variation attributes with another child ASIN 'B00EZ6RWD8, B00EZ6RNNW', which is not allowed. Do one of the following and then resubmit your feed: 1) Correct the variation attributes for your child SKU. 2) Update your child SKU to match ASIN 'B00EZ6RWD8, B00EZ6RNNW'. 3) Assign a different parent SKU to your child SKU. 4) Remove the variation theme on your child SKU, and remove the relationship to your child SKU.
- 修改返个子商品变体属性；
- 更新自己的子商品信息，确保不亚马逊已有商品的完全一致；
- 为你的子商品指定另外一个父商品SKU；
- 初除父子关系字段（以单体形式上传）。
14.This product (SKU: XXXXX) has requested an update of [[brand]:”432″]. This violates the requirement that all products in a variation family have consistent values because the variation family (Parent SKU: XXXXXX) has [[brand]:”43243232″]. If you would like to add this product to the variation family, please ensure the values are consistent.
- Amazon账户出现了问题，过段时间重新上传就行
15.You are attempting to change an identity attribute for this SKU. To proceed, please delete this SKU and recreate the SKU with the appropriate identity attribute. For more information and detailed instructions, see: http://sellercentral.amazon.co.uk/gp/help/23191
- 考虑小语种站之间不同的站点使用了相同的sku，比如德国站出现这个问题，可能是法国站之前上传过相同的产品。
- 不同站点想要同步管理商品的话要使用完全相同的upc和sku。或者不同步的话，upc和sku都要更改。
16.XXXXX:You cannot change the 'item_classification' for SKU 'XXXXX' by submitting a feed with a new value. To change this attribute, do the following: 1) Submit a feed to delete the existing SKU. 2) Submit a feed to recreate the SKU with the updated 'item_classification'
- 第一让用户看看这个商品是否已经在亚马逊后台出现了，显示为未完成。是的话从亚马逊后台删除该产品，更换sku和upc重新上传。
- 第二让用户确认该sku是否之前删除过，是的话直接更换sku上传就行。
- 原则上是不可以针对已有的商品进行更改producttype的操作。如果前面的都不行，联系技术，查看上传日志，看是否用户更改过producttype或~~变体模板~~
- 如果用户提问，就说sku这里是亚马逊判断是否使用过，和我们没有关系。
17.提供的商品数据不足，无法为 SKU [ID_OR_SKU] 创建变体（父/子）关系。有关更多信息，请参阅 https://sellercentral.amazon.com/gp/errorcode/8016
- 造成错误 8016 的最常见原因有：
- 为同一变体系列的父 SKU 和子 SKU 提交不同的变体主题。
- 子 SKU 中未填写与变体主题关联的变体属性。
-- 例如，如果您将父商品和子商品的“变量主题”值指定为“尺寸颜色”，您还必须为每个子商品提供一个具体的尺寸和颜色
1.SKU XXXXX, Missing Attributes standard_product_id. SKU XXXXX does not match any ASIN. Creation of a new ASIN requires the following missing attributes: standard_product_id. Feed ID:
- 品牌卖家：
- 商品备案出现问题
- 商品货号mfrpartnumber重复或错误
- brand和生产商是否填写正确
- 普通商家：UPC失效或重复
2.The SKU data provided conflicts with the Amazon catalog.The standard_product_id value(s) provided correspond to the ASIN XXXX , but some information contradicts with the amazon catalog.The folloing are the attribute value(s) that are conflicting: (Merchant: XXX /Amazon: XXXA).If your products is this ASIN, then modify your data to reflect the Amazon catalog values.Else, check your standard_product_id are correct.
- 属性填写错误，或者upc重复
- 这个EAN是被别的卖家用过了
3.Greetings from Amazon Seller Support, From your email, I can understand that there are product images appearing in "Description" of product listing and you'd like to know the reason.Please be informed that this product is directly dealt by Amazon warehouse so only the image from the manufacturer is being displayed in the description of the product listings as requested by Amazon. I would like to inform you that as per Amazon policy sellers are unable to add images to the description area and it is purely done by Amazon.
- 亚马逊规则上是不鼓励和支持卖家在描述里面添加图片的，所有的图片都应该添加在图片区域，而非产品描述区域。
- 品牌卖家可以联系亚马逊官方在产品描述中添加图片
4.XML Parsing Fatal Error at Line 1, Column 2315: The reference to entity "height" must end with the ';' delimiter.
- 图片链接中不能出现&符号，?符号
- 变体信息的值中也不能出现&符号，如果是参数和变体属性包含“&”符号的话，建议用户用“-”替换“&”，
5.一直上传的话，去upload表找到对应商品，查看上传数据的submission_id，，然后将submission_id添加到 RedisUtil("amazon_upload_queue", RedisUtil.RU_L)这个队列里面
6.商品信息不一致，要先在亚马逊后台点击编辑商品按钮，看商品信息是否正确。另外要看上传成功时商品信息是否正确，一般情况下时亚马逊自己对商品进行了修改，因为可能不符合亚马逊要求。如果后台信息正确，前台不一致，那么联系亚马逊客服解决
7.We cannot associate an image with this SKU because the SKU was not created due to another error. Correct all other errors associated with it and resubmit your inventory file to resolve this error.
-要先问一下是不是要亚马逊后台删除过这些sku，如果是的话，解决办法：1.等待24小时在上传；2.更换sku和upc在上传。如果不是，重新点击上传就行
8.We cannot process this request because your account is still being setup or there is an issue with the account. Please log in to Seller Central for more details.
- 用户在授权时遇到请您检查您输入的信息是否有误时，可能的原因是账户创建时间太短，或者账户本身出了一些问题。另外，只有专业卖家才可以进行授权，查看方式如下：
-第一步:进入Amazon卖家后台 http://sellercentral.amazon.com 后点击右上角 Settings---Account info
- 第二步: 选择第1项”Selling Plan", 点击右侧的”Modify Plan"
- 第三步: Selling on Amazon: Professional （专业账户） 反之如果是写着“Individual"那就是个人账户
9.feed rejected
- 账号问题，需要重新授权一下
- 账户长时间未出单
10.[SKU]: This SKU does not match any ASIN, and new product ASIN can not be created with this product information. [SKU]: The authority to create a new product detail page (ASIN) has been temporarily suspended because a lot of product details page (ASIN) was created with your account. However, matching (matching) between the existing ASIN and the product can continue without trouble. For details on how to avoid displaying this error message, please see the policy on product detail page (ASIN) creation. If you believe that the authority to create the product details page (ASIN) is erroneously suspended, please contact Technical Support from the link below. Https://sellercentral.amazon.com/hz/contact-us
- 考虑是用户上传数量到达上限，卖家每周可以上传的数量是一定的，尤其是新卖家
11.Message/Product/DescriptionData/Description 字段包含无效值：<p ></p><p ><p ><p >Venkes offers the best quality at low price and confidently ensure the prestige quality of our product. We carries a diverse and wide range selection of the latest trends and hottest a la mode fashion such as Boots, Military Style, Espadrilles, Flats, Lace-Ups, Loafers & Slip-Ons, Pumps, Sandals, High Heels, Platforms, s, Dress Shoes, Oxfords, and many more.</p></p></p><p ></p><p ><p><p></p></p><p ></p>. 该字段不允许输入 HTML 内容。
- 商品描述包含不合法的Html内容
- 重新编辑商品信息，去掉不合法的Html内容（包括meta标签，title标签，图片链接或img标签）
12.SKU does not match any ASIN and the product data provided is not eligible for ASIN creation.
- 1. sku问题，和其他sku相似度太高（怀疑脸）
- 2. 亚马逊问题，等待一段时间后上传
- 3. 更换制造商，不要使用OEM（检测成功，可能靠谱）
- 4. https://sellercentral.amazon.com/gp/help/201844590
13.Your feed has a parent/child relationship between parent SKU 'XXXXXX' and child SKU 'XXXXXX' that cannot be created. Your child SKU shares the same variation attributes with another child ASIN 'B00EZ6RWD8, B00EZ6RNNW', which is not allowed. Do one of the following and then resubmit your feed: 1) Correct the variation attributes for your child SKU. 2) Update your child SKU to match ASIN 'B00EZ6RWD8, B00EZ6RNNW'. 3) Assign a different parent SKU to your child SKU. 4) Remove the variation theme on your child SKU, and remove the relationship to your child SKU.
- 修改返个子商品变体属性；
- 更新自己的子商品信息，确保不亚马逊已有商品的完全一致；
- 为你的子商品指定另外一个父商品SKU；
- 初除父子关系字段（以单体形式上传）。
14.This product (SKU: XXXXX) has requested an update of [[brand]:”432″]. This violates the requirement that all products in a variation family have consistent values because the variation family (Parent SKU: XXXXXX) has [[brand]:”43243232″]. If you would like to add this product to the variation family, please ensure the values are consistent.
- Amazon账户出现了问题，过段时间重新上传就行
15.You are attempting to change an identity attribute for this SKU. To proceed, please delete this SKU and recreate the SKU with the appropriate identity attribute. For more information and detailed instructions, see: http://sellercentral.amazon.co.uk/gp/help/23191
- 考虑小语种站之间不同的站点使用了相同的sku，比如德国站出现这个问题，可能是法国站之前上传过相同的产品。
- 不同站点想要同步管理商品的话要使用完全相同的upc和sku。或者不同步的话，upc和sku都要更改。
16.XXXXX:You cannot change the 'item_classification' for SKU 'XXXXX' by submitting a feed with a new value. To change this attribute, do the following: 1) Submit a feed to delete the existing SKU. 2) Submit a feed to recreate the SKU with the updated 'item_classification'
- 第一让用户看看这个商品是否已经在亚马逊后台出现了，显示为未完成。是的话从亚马逊后台删除该产品，更换sku和upc重新上传。
- 第二让用户确认该sku是否之前删除过，是的话直接更换sku上传就行。
- 原则上是不可以针对已有的商品进行更改producttype的操作。如果前面的都不行，联系技术，查看上传日志，看是否用户更改过producttype或~~变体模板~~
- 如果用户提问，就说sku这里是亚马逊判断是否使用过，和我们没有关系。
17.提供的商品数据不足，无法为 SKU [ID_OR_SKU] 创建变体（父/子）关系。有关更多信息，请参阅 https://sellercentral.amazon.com/gp/errorcode/8016
- 造成错误 8016 的最常见原因有：
- 为同一变体系列的父 SKU 和子 SKU 提交不同的变体主题。
- 子 SKU 中未填写与变体主题关联的变体属性。
-- 例如，如果您将父商品和子商品的“变量主题”值指定为“尺寸颜色”，您还必须为每个子商品提供一个具体的尺寸和颜色
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