【亚马逊-必看】美国站点各个类目产品的退货政策解析(上）
5907作为一个卖家，总有买家因为各种原因要求退款，而亚马逊又是一个重视买家购买体验的平台，那么处理好退款问题就很重要了。
知己知彼，百战不殆。做任何事情之前都要了解它的游戏规则，同样，要想处理好退款问题，我们必须要清楚亚马逊的退款政策，在满足买家退货要求的同时，利用亚马逊的规则维护自己的利益。
下面福克斯德小编来为您解析亚马逊美国站点的退货政策。
Amazon.com Return Policy
Amazon.com and most sellers on Amazon.com offer returns for items within 30 days of receipt of shipment. Most items sold on Amazon.com follow our general returns policies, but some products have different policies or requirements associated with them.
亚马逊退货政策
亚马逊及在亚马逊上的卖家为买家提供一个收到货物30天以内的退货服务，大多数在亚马逊出售的商品遵循亚马逊的通用退货政策，但仍有一些商品具有不同的退货政策和要求。
这里就已经说明了亚马逊上大部分产品提供货物到达后30天内的退货服务，但少数产品的退货政策有稍许不同，下面小编将从两个方面说明，小伙伴时要注意了！1.货值：货值较大的产品退货时有几个注意事项是必须遵守的，如下：
Seller Return Policy
When you order from a third party seller, your return will be sent to back to the seller instead of Amazon.com. While most sellers offer a returns policy equivalent to Amazon.com's, some seller returns policies may vary. You can view each seller's return policy in the Online Returns Center.Shipping and handling charges for returning items shipped by a seller are borne by the buyer.
If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued at over $75 must be returned to the seller with a trackable shipping service. For items below $75, we suggest delivery confirmation service. If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you under the A-to-Z Guarantee.
卖方退货条款
当您在第三方卖家上下单（即不是亚马逊自营，而是亚马逊平台上的卖家），买家的退货将直接退换给卖家而不是亚马逊网站。虽然许多卖家的提供的退货政策和亚马逊网站的完全相同，但是仍有一些卖家的退货政策有些差异。买家可以在在线退货中心查看每个卖家的退货政策，由退货产生的手续费和运费须由买家承担。（小编在此提醒大家，如果退货地址是国际地址，运费则是由卖家出）
如果订单价值等于或超过100美元，请为商品进行投保并且采用具有签收方式的运输服务。商品价值超过75美元一定要通过可追踪的快件服务来退还给卖家（就是一定要有Tracking number），对于价值低于75美元的货物，我们建议您通过美国邮政的递送确认服务。如果包裹没有到，您就不必采用有追踪号的服务来退货或者如果您用拒收的方式来退货，你将不在A-Z保障条款的保障范围内。
类目：少数几个类目产品的退货政策也不大相同。
Automotive Items
I fyou have purchased an automotive item shipped from and sold by Amazon.com that is defective and is covered by a manufacturer’s published warranty,Amazon wil leither replace the item or refund the cost of the item for the life of the published warranty.
汽车物品
如果您购买了由亚马逊出售以及运输的汽车相关物品出现了缺陷或者瑕疵，并且该商品在制造商所公布的保障条款之下，亚马逊将给买家替换商品或者在公布的保修期内给予退款.
Baby Items
Baby items (excluding clothing sizes 0-24 months) can be returned within 90 days of receipt of shipment. Note: Breast pumps must be returned unused in their original condition with the factory seal and packaging intact.
Baby products fulfilled by Amazon qualify for free return shipping. The product is eligible for free return shipping if the item detail page includes "Free Returns" messaging. If your return is not a result of an Amazon error, we will not refund the original shipping fees.
婴儿用品
婴儿用品（除了0-24个月的衣物）可在买家签收后90天之内退货。注意：吸奶器退货必须要在工厂封口完整以及包装完整的原始未使用过的状态下退货（用过了谁还要啊）
亚马逊配送的婴儿产品履行婴儿产品符合免运费退货，如果该产品的详情页面写有免运费退货的信息，则可以享获免运费退货，如果不是因为亚马逊的错误而导致的退货，我们将不退还原来的运费。
CellPhones with Service
For return policies for Amazon Wireless 2-year contacts or AT&T Next plans,see About Our Return Policy
手机服务
对于亚马逊无线的2年合约以及参与ATT运营商的下一个计划的退货政策，详见（我们的退货退款）。
Collectibles (sports & entertainment)
Collectible items with a value of $75 or more should be returned using a trackable method. Items with a value more than $500, must also be insured.
All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
Any items returned without original documentation will be rejected.
Before shipping a return, photograph the item for your records.
收藏品和艺术品
对于价值超过75美元的收藏品和艺术品，应通过可追踪的物流方式退回，如果超过500美元，必须给产品投保。
所有的产品包装物（箱子，手册，保修卡等等）和鉴定以及评级和估价证书必须一并退回。
未随附有证明文件的退货将不被接受。
在产品退货之前，要先进行拍照存档。
Collectible Coins
You must contact the third-party seller within 14 days of receipt to request return information.Your return must then be postmarked within 30 days of the date you received theitem.
Items with a value of$75 ormore should be returned using a trackable method.
Before shipping a return,photograph the item for your records.
Graded Coins and Original Government Packaged Coins must be returned in their original packaging,along with any supporting documentation.
Returns without the original packaging and documentation will be rejected.
Collectible Coins that have been damaged or otherwise altered after delivery will not be accepted for return.
收藏钱币
买家必须在收到货物14天以内来与第三方卖家联系来取得退货信息，并且必须在收到货物的30天以内进行退货（30天到期日以包裹邮戳为准）。
价值等于或超过75美元的商品必须以可查到追踪号的快递服务退回。
在您退货之前，请进行拍照存档。
已评级的或者原版政府发行的成套货币必须和任何相关证明件以原状退回。
未以原包装或者未随附有证明文件的退货将不被接受。
纪念钱币在递送后出现损坏以及被改变状态的将不被接受退货。
今天福克斯德小编就给大家介绍到这里了，剩下的一些类目产品的退货政策，明日再给大家分享。如有任何问题可在下方留言！
来源：亚马逊卖家交流论坛
