亚马逊申诉，帮你撤掉小红旗【附亚马逊官方邮箱汇总】

Dear Amazon Seller Performance Team,

      Thank you for your concern of our account.

      We received a notification today that our selling privilege has been removed due to a concern of the authenticity of our products.

      We checked our listings as soon as we received this mail and we are very sorry about our ignorance.As a new seller on Amazon.com, we are not familiar with the rules and policies of the platform and on our way of learning these requirements.

      For the items  that mentioned in the mail from Amazon seller performance team, we did not realize this product is with its own brand,to this point we acknowledge it is our fault.We had already removed the listing and promise we won’t sell it again on Amazon if we do not get the authorization.Also,we would like to compensate the customers that have purchased this product.We would fulfill their requirement as soon as they contact us.

      If you can give us a chance and reinstate our account,we will conduct below to avoid similar situation occur in the future:

     (1)Absolutely, we will see through all the policies and rules about selling on Amazon.com.

     (2)We will check the listings in our account to see if there has some which doo not meet your requirement,if it does, we will fix it immediately.

     (3)We will check all the products we’ve been sold,any complaints or product issues we will solve them in proper way within 12h in favor of the customer’s right.

     (4)If any selling questions,we will consult Amazon for help.

      We understand that Amazon takes customers shopping experience as the most important metric and have strict standards and rules.Following the rules and reach the standards is our sellers’ obligation.We’ve always been a responsible seller and obeying Amazon’s rules.By strictly following the Amazon selling rule,we offer the best service to every customer continually.

      We would treasure the opportunity greatly if Amazon could read our appeal letter and reinstate our account .We sincerely wish to have the opportunity to work with Amazon again to satisfy customers.

      Looking forward to receive your reply.

      Paul From XXX Company