完美回复消费者，万能模板「进阶版」来啦！

蛋蛋酱前几周曾经为大家带来过两个“万能模板”，来帮助大家用地道的英文表达来回复消费者的需求，从而避免因为文化差异和语言差异的原因，使得回复的内容词不达意，或因为回复不准确而招致差评，影响整个品牌和店铺未来的运营。

对于这两个模板大家使用的怎么样了？如果您不小心错过了这项内容，可以点击这里查看哦！

作为电商，尤其是跨境电商来说，经常会遇到货物在运输过程中出现了意外情况，耽搁了时间，导致货物运送速度不如预期，或者因为是跨境运输，导致暂时无法查询物流进度的情况，这时候消费者常常会发邮件给卖家询问，或者进行抱怨。如果卖家的回复不够得体，那么结果很可能是消费者的差评送上，所以遇到这种情况回复的时候要格外小心。

蛋蛋酱今天给出的万能回复模板就可以帮助卖家向消费者做出有礼貌的回应。虽然这篇模板没有办法帮助卖家和消费者解决运输速度的实际问题，但却用非常柔软的语气向消费者解释了跨境运输一般需要8-https://img.amz123.com15天的运输时间，以及只有货物到达美国本土后才能查询到物流信息的问题。消费者看到这样的一封回复邮件时，一般都会感到怒气消了很多，也就为进一步的解决问题打下了良好的基础。

Dear Valued Customer,

Thank you for contacting us.

We are sorry to hear that you are dissatisfied with the shipping timeframe for your order. Please be advised that due to your order shipping from overseas, we ask that you allow up to 8-https://img.amz123.com15 business days for your product to arrive as indicated on the item listing. Furthermore, we would also like to forewarn you that your package may not be traceable while it is in transit to your country. Your package should become traceable once the package has reached stateside and cleared customs. Once more we offer our sincere apologies for any confusion or concern our shipping timeframe may have caused.

If you have any further questions or concerns, please do not hesitate to contact us.

  Regards,

  (Insert Seller Name) 

跨境卖家经常遇到的另一个问题是，当消费者与卖家的客服人员联系时，由于时差、语言、人力等方面的原因，导致消费者没有及时得到回复，从而引发消费者的不满。遇到这种情况时，卖家可以礼貌的向卖家进行解释，并向卖家进一步询问具体情况。而下面的这份模板正是这样做的，卖家可以直接拿来应对消费者哦！

Dear Valued Customer,

Thank you for contacting us.

We appreciate your patience. Our sincere apologies for any delay you may have experienced while contacting us. Your feedback is greatly appreciated and continues to assist us in improving our level of service and commitment to our customers. Can you please advise if there is any additional assistance we can provide you with for this order?

 Thank you.

 (Insert Seller Name) 

这两个模板是不是超级实用！大家遇到哪类问题是不知道该怎样回答呢？大家可以给蛋蛋酱留言，蛋蛋酱会根据大家的要求，在未来持续为大家提供更多的邮件回复模板，从而帮助大家提升客户服务的效率和水平，千万不要害羞，赶紧提问吧！