听我一句劝，亚马逊旺季爆仓这样催货件上架！
10136旺季期间，很多卖家都在吐槽被亚马逊仓库搞得焦头烂额，多个FBA仓爆仓、工人罢工等各种状况层出不穷，好不容易货物送进亚马逊FBA仓了，却长时间不上架，一直“卡”在仓库里面，毫无反应，简直令人抓狂。如果傻傻地等，不知道等到猴年马月。这时候卖家朋友可以尝试发英文case去催促。
小编在这里整理了一些催促亚马逊上架的方法，各位卖家朋友赶紧收藏起来，以备不时之需！
首先，卖家需要及时查询货件状态以及和货代确认物流信息，确保货物已经送达亚马逊仓库。一般而言，亚马逊在签收货物后，会进行一系列的处理流程，包括核实、称重、分类等，这个过程通常需要1~3天。所以我们一般是在货物到达仓库3天后开始催促，具体时间卖家根据实际情况自行把握。
检查货物状态，如果货件状态是“已发货”，但还没有显示“已送达”，这时候可以打电话给中国客服，让他们核实货物状态，确认已经送达后，要求更新货物状态，从“已发货”改为“已送达”。
注意：有些客服可能会推辞说是美国那边更新的不能改。这时候你可以说：我前几天也找过中国客服更新过另一个货件，请你再帮我看一下，因为我们的产品是季节性的，再断货下去对我们的影响将会很大。希望你能帮帮忙。
确认货物已送达亚马逊仓库了，大家准备好以下资料：装箱单、发票信息、货代送仓证明。然后我们可以准备发英文邮件花式催促客服了。具体操作步骤：
1、选择晚上的时间-联系国外客服；
2、进入亚马逊卖家后台，点击“帮助”；
3、将语言切换成英文；
4、找到并点击“调查丢失或者残损的亚马逊物流库存”；
5、找到“联系我们”。
关于邮件内容怎么写，大家可以从两个角度来延展：
利用买家账号去找亚马逊客服，告诉客服你觉得这个产品非常好，但是配送时间太长了，询问具体到货时间。因为亚马逊平台非常注重买家的体验，这一招往往能间接促使他们加快内部处理流程。模板示例：（仅供参考）
Dear Amazon Customer Service,
I hope this message finds you well.I am writing to provide some positive feedback on a recent purchase I made from a seller on your platform. The products I received were of exceptional quality, meeting and even exceeding my expectations.
However, I would like to bring to your attention the relatively long delivery time for this order. While I understand that logistics can sometimes be challenging, the wait was longer than usual for me. Could you kindly look into this and inform me approximately when I should expect my future orders from this seller to arrive? This information would be helpful in managing my expectations and planning ahead.
Thank you for your attention to this matter. I have always trusted Amazon for its reliable service and hope for continued improvement in delivery times.
晚上英文客服在线的时候，开case联系客服，明确指出货物已到仓多日却迟迟未上架，对业务造成了严重影响，恳切地请他们加快处理速度。模板示例：（仅供参考）
①货件已经签收且有POD，但是亚马逊一直没有接收状态：
Dear Amazon Seller Support,
The Shipment ID (货件号) was delivered on December 14th (具体日期).
However, the shipment ID still does not show the receiving status. These are Christmas products and are seriously affecting my current sales progress.
Please help me to check this.
Please check the attached POD.（POD放在附件）
Thank you for your help and cooperation.
②库存一直在转运中：
Dear Amazon Seller Support,
FNSKU: XXX has been in FC transfer status for a long time.These are Christmas products.
This is seriously affecting current sales.
Please make these products available for sale as soon as possible.
Thank you for your understanding.
Best wishes,
[Your Name]
[Your Store Name]
在卖家后台提交case，以FBA运费计算有误为由，请求亚马逊重新测量你的产品尺寸和重量。这招巧妙之处在于，亚马逊在无库存可供测量的情况下，往往会优先处理，加速产品上架。模板示例：（仅供参考）
Hello, I noticed that the FBA shipping fee for ASIN: B0xxxxxxx differs from our calculations. Could you kindly remeasure the dimensions and weight for us?Thank you！
向亚马逊提出你的产品可能存在标签贴错的问题，请求亚马逊开箱拍照查验核实。亚马逊物流支持为卖家拍照，与方法2相同，他们会优先处理你的货件，以便快速上架。
不过这个方法要慎用，因为很可能会导致客服直接暂停你的ASIN销售，要等确认清楚后才恢复销售。
可以说是圣诞、新年、复活节等相关节日产品（刚好临近节日），即便你的产品并非严格意义上的季节性商品，也不妨以此为由进行紧急催促。模板示例：
Dear Amazon Support Team,
My shipment code is FBAXXX,
UPS logistics order number: XXX,
It has been successfully delivered to the Amazon warehouse for a long time, but until now there is no inventory information.
We are a seasonal product, and it is completely out of stock now. If it cannot be put on the shelves as soon as possible, it will greatly affect our sales and easily cause a product backlog. Please help us to confirm the current status of the goods, whether there are any missing goods or other problems.
Best regards,
[Your Name]
近期亚马逊仓库爆仓或处理速度慢，是很多卖家都会遇到的问题。虽然客服说不能催，但发送英文邮件催促，确实有卖家尝试过且收效良好，大家也不妨一试。同时，也要做好心理预期，保持耐心，积极寻找其他应对之策。
