速卖通双11买家询盘回复及催付技巧（附邮件模板）

外贸询盘的回复很重要，流利的沟通，真诚的语言，会让你赢得更多的定单和买家！

速卖通卖家在回复买家询盘时，一般可以分为四个步骤：跟买家打招呼、进一步介绍产品、告知买家付款同时应尽快发货、结束语。以下为相关步骤的范例：

Hello, my dear friend.Thank you for your visiting to my store, you can find the products you need from my store . If there are not what you need, you can tell us, and we can help you to find the source, please feel free to buy anything! Thanks again.

Thank you for your patronage, if you confirm the order as soon as possible, I will send some gifts. A good news: Recently there are a lot of activities in our store. If the value of goods you buy count to a certain amount, we will give you a satisfied discount.

The goods you need had been sent to you. It's on the way now.Please pay attention to the delivery and sign as soon as possible. If you have any questions, please feel free to contact me.

Thank you for your purchase, I have prepared you some gifts, which will be sent to you along with the goods.Sincerely hope you like it. I'll give you a discount, if you like to purchase another products.

Hi friend,

Right now Christmas is coming, and Christmas gift has a large potential market. Many buyers bought them for resale in their own store, it‘s high profit margin product, here is our Christmas gift link, Please click to check them , if you want to buy more than 10pieces, we also can help you get a wholesale price.

Thanks.

Regards

Hi friend,

We are really sorry that the shoes you order is out of stock at the moment. I will contact the factory to see when they are going to be available again. I would like to recommend you some other pretty shoes which have the same style.

Hope you like them as well. You can click on the following link to check them out. If there’s anything I can help Please feel free to contact us.

Thanks.

Regards

Hi friend,

Thank you for your inquiry, we very much hope to complete the order with you for me, here is the products link you need, if you buy 100 pieces, we can give you a wholesale price, $25/piece. If you have any idea, Please let us know, and we will try our best to help you. Looking forward to your reply.

Regards

Dear friends,

Thank you for your order.

But it seems that the order had not still pay it.

If there is anything I can help you, such as price, size, color etc.

Please feel free to contact me. In terms of payment is confirmed after,

We will deal with the order and shipment public as soon as possible. Thank you!

Regards

Hi friend,

We received notice of logistics company, now your customs for large parcel periodically inspected strictly, in order to make the goods sent to you safety, we suggest that the delay in shipment, wish you a consent to agree. Please let us know as soon as possible Thanks!

Dear friend,

Have you got the goods? The product you satisfied?

We promise to give you the whole service, if you have any problem or comments for product or service, please feel free to contact us, we looking forward to your reply.

Hope this shopping is a pleasant experience in our store, and looking forward to your coming again.

Best Regards

Dear friend,

I'm sorry for the inconvenience. If you are not satisfied with the products, you can return the goods back to us.When we receive the goods, we will give you a replacement or give you a full refund. We hope to do business with you f or a long time.We will give you a big discount in your next order.

Best Regards

对于下单不付款的买家行为，我们要如何营销呢？其实，对于下单不付款的原因，大概可以分为以下四种，我们就一一对症下药

Dear friend,

Thanks forvisiting our store.

We noticed that you placed an order but didn't pay for it yet.

Can i know the reason why you didn't make payment ?

If you have anypayment questions, below link can help you:

http://help.aliexpress.com/categories_Payment.html

Feel free tocontact us for any other questions.

Best regards 

Dear Friends,

Thank you forordering these items.

As you know,people always pay for what they buy. And i am sure you will be satisfied with ourproduct quality.

I am sorry that we can't offer the price you requested.

How about we dealat $ XXX ? The price has been adjusted , if you’re satisfied with this price,please just pay directly.

Please let me knowfor any further questions. Thanks.

Sincerely, 

对于下单不付款也没有任何回复的买家，最简单有效的方法就是降价了。

Dear Friends,

We are so honored to be your supplier.

In order to establishing our first cooperation, we will offer a 5% off on this order.

Discounts already made, what you need to do is just pay for it directly.

Thank you and best regards, 

如果买家确实不想买所拍产品了，我们所能做的就是加深我们的店铺和产品在他们心中的印象，让他们下次有需要就能想到我们。

Dear Friends,

We are so sorry to hear that you don't want this item any more.

As an regular customer ,next time when you order a 5% discounts will be offered specially foryou.

Just remember- XXXstore is your First and Best Choice for XXX products.

Thank you all the same