外贸邮件的跟进和回复(外贸邮件回复技巧)
本文目录
外贸邮件|跟进邮件的5个原则及回复模板
1.保持简短：估计有 70%的电子邮件是在移动设备上阅读的，因此请保持简短并快速切入主题。
2.时间很重要：在白天的正确时间发送，不要在周末或下班后发送。在发送后续电子邮件之前等待两到三天（除非需要尽快回复）。
3.个性化：虽然电子邮件后续模板（例如下面提供的模板）是一个很好的起点，但应该个性化的电子邮件以建立更牢固的联系。
4.包括时间安排：如果需要回复，请明确说明日期和时间。如果向客户索取信息，请准确告诉他们需要什么以及何时需要。不要忘记告诉他们将如何处理这些数据。
5.着眼于未来：不回复无需解释；关注未来的关系。
1）提出建议后邮件跟进
Subject line: Following up on my proposal
Dear R,
I am following up on the proposal that I sent to you on 12 September.
If you have any questions about the proposal or discuss any aspects of it, please get in touch. I can provide any additional detail or supporting information that can support you in making a decision
Please feel free to contact me to arrange a meeting. I'm looking forward to working with you in the future.
Yours sincerely,
Lena
2）提出报价后邮件跟进
Subject line: Following up on quotation(reference)
Dear R,
I am following up on the quotation that I sent to you on 12 September.
If you have any questions about the quotation and payment schedule or would like to discuss any aspect of the proposal, please feel free to contact me at any point
I await your reply.
Yours sincerely,
Lena
3）付款后跟进
Subject line: Unpaid invoice(reference number)
Dear R,
I am contacting you about the invoice(insert details) I sent to you on 12 September. The invoice is currently overdue for payment.
Please can you advise me when we can expect to receive payment? If you are experiencing problems with paying this invoice, please get in touch with me immediately.
I await your reply.
Yours sincerely,
Lena
4）没收到客户反应，需要进一步推进
Subject line: Information required
Dear R,
I am contacting you to follow up on an email I sent on 12 September.
I'm unable to make any progress until I receive your reply. If there's likely to be a delay in providing me with the information I need, do let me know, and I can make alternative arrangements.
Yours sincerely,
Lena
5）跟进有意向客户
Subject line: Just checking in…
Dear R,
I am contacting you to follow up on an email I sent on 12 September.
I know you're busy at the moment, but I feel that working together could benefit us both. You'll find all the information you need about us in the last email. After you've checked it out, you can contact me here to set up a call or a meeting.
If you have any questions at all, feel free to contact me at any point.
Yours sincerely,
Lena
6）开会后跟进 Subject line: Meeting follow-up
Dear R,
I'm contacting you to share my contact details after our meeting.
It was great to meet you and learn more about you and your organization. I'm looking forward to working together in the future.
If you have any questions about my role or organization, feel free to contact me at any point.
Yours sincerely,
Lena
7）老客户跟进
Subject line: Catching up
Dear R,
I'm currently contacting old clients and customers that we haven't spoken to in a while.
We enjoyed working with you and your organization. We are interested in learning if there are any current or planned projects we may be suitable for?
I would welcome the opportunity to chat with you. On a call or in a meeting, I can share some exciting new developments in our business that may benefit you.
You can contact me here to set up a call or a meeting. I'm looking forward to chatting with you.
Yours sincerely,
Lena
外贸邮件常用的一些标准表达
外贸邮件中，"Loop sb. in"用于将某人加入对话、邮件或圈子中，目的是保持信息的流通与透明。例如："请将我加入任何新进展的讨论中。"或"我希望 xxx团队能够加入，为我们提供进一步的帮助。"
"Could you please advise on xxx"是请求对方给予建议，"Could you please provide any update on xxx?"则是询问对方关于某个事项的最新进展。"We are still in conversation with the internal team and try to respond soon."表示内部沟通正在进行，会尽快回复。
"Sorry for the push, however we are being chased by the client to deliver xxx"是在请求对方加快进程时的道歉，同时也强调客户的紧迫需求。"Have you had a chance to speak with your contact at xxx, so we can arrange a meeting today?"则是建议通过直接联系相关人员来安排会议。
"As per below, could you advise when the reports will be available?"通过给出报告预计交付时间，询问对方何时可以提供报告。"The work was carried out as per instructions"指示工作按照指示进行，"Could you please confirm you're moving forward with the below request? The client is chasing."则是确认是否继续推进特定请求，考虑到客户的紧追不舍。
"I hope this finds you well. Would it be possible to expedite the production of xx company's report to be distributed by 02/22/22?"体现了希望加快报告制作进度的意图，尽管常规交付时间可能为BD25日。"In order to accommodate year-end deliverables, we are requesting that you send your xxx company's report to us no later than 01/22/22."则是为了年终交付而提出的时间要求。
"If you are not the appropriate person to respond, please advise who would be the best person to contact."提供了在遇到问题时应如何联系合适人员的指导。"Please do not hesitate to contact us if you have any questions."则是鼓励在遇到疑问时随时联系。
"What do you think the next best step would be xx. schedule a call with xx first?"探讨下一步的最佳行动方案，可能包括首先安排与特定人员的通话。"I will reach out to xxx now to see what we could agree on and then we could let xxx know of any potential delays."表示将直接与对方联系，讨论并告知可能的延误。
"If I recall believe it was agreed to provide data between BD5-BD8 due to limited wiggle room on xxx's part."说明了先前讨论的数据提供时间范围，考虑到对方的灵活性限制。"Apologies for the delay here, we are hoping to have this approved COB tomorrow."表示理解并为延误道歉，同时透露希望在下班前获得审批。
"I will be in touch as soon as I have confirmation from the internal team."指出在收到内部团队的确认后，将及时与对方取得联系。"I have passed on this information to our xx team and we will look to put together a document that you can pass onto the client."说明已将信息传递给团队，以期整理成可以传递给客户的文档。
"Can I follow up regarding the project of xx"提出跟进特定项目的需求，"I just wondered if you could give us an update on the progress of the below please? Can we still expect to receive today?"则是询问对方某个事项的最新进展，并确认是否能在当天收到。
在外贸邮件中，这些标准表达方式能够有效地传达信息、请求帮助、提供更新，以及管理客户期望和团队沟通。通过遵循这些策略，可以提高邮件的效率和效果，促进业务的顺利进行。
外贸业务员如何跟进客户邮件报过去价格,没有回音
当客户不回复你的回信的时候，我想问几个问题：
1.你在报价前了解客户的情况了吗?你了解他的公司名、网址、所在地、公司运营方式。如果你不了解，只是充满希望地给他发了一份详尽的报价，在没得到回复后无端地打击自己，而且也没有找到原因，长此以往，也许你的自信心就没了，你开始怀疑公司的实力和自己的能力，更有可能放弃外贸这一行业，这值得吗?
a.这封询盘很可能是竞争对手探价，如果他没有给你网址和国外的电话，邮件地址还是一个免费的，你就不得先问一问了
b.他是哪个国家的，公司实力如何，如果是尼日利亚的呢?你却没了解过，
c.他是什么类型的公司，是零售、系统集成、个人还是批发商?如果前几种，他不回就让他不回吧，省点时间叹气，找别的客户去吧
2.报价前你了解他的需求了吗?
很多的业务员害怕问问题，客户要报价就老实地发了报价，多的不敢问了，害怕客户生气。其实没什么好怕的，完全可以问问他，May I know the application of the product?或者，Could you please introduce something about the project?或者，have you carried any products like this before?。。。。
