电商平台春节放假通知模板该如何撰写？
春节放假前外贸人的重要准备工作
在外贸领域，春节放假前有一系列关键事项需要外贸人妥善处理。
首先要明确的是，尽管许多国外客户对春节放假有所知晓，但他们往往并不确切知晓我们具体的放假时段。在春节期间，若客户有采购安排，提前向他们告知进度是非常必要的，这有助于做好年前与年后工作的无缝衔接。
对于正在跟进的客户，我们务必在放假前向他们清晰传达合作进度等相关信息，让客户能有充分的心理准备。尤其重要的是，要明确告知客户我们的应急联系方式，如此一来，若假期中出现突发状况，客户能够随时与我们取得联系。
以下为大家精心整理了一些实用的邮件模板。
模板一：通知客户放假时间
Dear XXX:
We truly appreciate your consistent kind support throughout this time.
Kindly note that our company will be closed from XXX to XXX in observance of the renowned Chinese traditional festival, Spring Festival.
Any orders will be accepted, but they won\'t be processed until XXX, the first business day after the Spring Festival. We sincerely apologize for any inconvenience caused.
Thanks & Best regards，
XXX
Company Name
Tel: +86-XXXXXX
模板二：建议客户提前下单
Dear XXX,
Please take note that we will commence our holiday for Chinese New Year from XXX to XXX. We suggest that you place orders in advance, and we can accordingly arrange the pre-production process.
Kindly contact our sales representative for any matters during this period. We apologize for the inconvenience to you!
Best regards,
XXX
Company Name
Tel: +86-XXXXXXX
模板三：引导客户尽快下单
Dear XXX,
We are pleased to inform you that our Chinese New Year holiday commences from XXX to XXX. All the orders placed after XXX will be processed after we return from the holiday.
Hence, our office and warehouse will be closed during the above-mentioned period.
Should you require any orders in the near future and/or need any assistance.
Please feel free to contact us before our lengthy holiday so that we can work for you in advance.
Happy New Year to you and your family!
Thanks & Best regards,
XXX
Company Name
Tel: +86-XXXXXXX
模板四：提醒客户耐心等待包裹处理
Dear valued customer,
In light of the approaching Chinese New Year,
I would like to kindly remind you that the package would be subject to delay during this time. Due to the New Year\'s holiday, the number of shipping packages is significantly increasing, while the post office and customs will have holiday breaks during this time, which directly impacts the handling time.
We appreciate your understanding and patience. You are also welcome to contact us for more solutions.
Yours Sincerely,
XXX
Company Name
Tel: +86-XXXXXXX
模板五：催老客户在放假前付款
Dear XXX,
Thank you for being our customer. We are extremely grateful for your continued patronage and always cherish loyal customers like you.
As you know, the goods are ready for shipment, and we are concerned about the freight rates increasing towards the CNY Holiday. Please expedite the payment so that we can proceed.
Yours Sincerely,
XXX
Company Name
Tel: +86-XXXXXXX
自动回复设置
There may be some new customers who are not clear about the Spring Festival holiday time. When they send inquiries or other emails, not giving them any message will lead to a poor customer experience. Therefore, foreign traders can set a special automatic reply in the mailbox for this.
1. Your mail is well received. Our CNY Holidays last from XXX to XXX. I will get back to you once I return to work. For anything urgent, please text me on WeChat, WhatsApp or simply call me.
2. Please be informed that our office will be closed from XXX to XXX for the Chinese New Year Holiday. The business will resume from XXX. If you have any urgent support issues during the holidays, please contact me at WhatsApp. Thanks for your kind understanding.
The above templates can be used as a reference for everyone.
