速卖通平台服务条款详解
速卖通平台的服务条款是指对在线客户说明购买的注意事项，一般包括支付方式(Payment)、跨境物流说明(Shipment)退货政策(Return & Refund)评价反馈(Feedback & Review)等内容。
①“支付方式”，指给客户说明在线购物所接受的付款方式，一般会写上“We support the following payment methods”，然后列出所接受国际信用卡、跨境电商平台支持的第三方支付方式。
②“跨境物流说明”，需列出店铺所支持的物流运输公司(Shipping Company)、运输费用(Shipping Cost)、预计物流时长( Estimated Delivery Time)以及物流信息跟踪服务(Tracking Information)等。
③“退货政策”，一般向客户说明其在收到货后在规定天数内 (通常的做法是到货后10~15天)，客户可以通过系统提出退货、退款请。另外，卖家需要说明退货商品必须保持原来的包装状态、退货运费承担方以及不接受退货的情况等。示例如下。
Return & Refund
You can return or replace the product within 10 days from the date you receive and contact us within 72 hours of the receipt.
Any items that need to be refunded or replaced should be in original packaging and initial condition.
Any refund or replacement will be made after we receive the returned item.
We won't accept any refund or return because of man-made defects or accidental damages due to misuse, abuse or improper care.
Please send photos of the goods that you want to return or exchange, including any evidence and details.
④“评价反馈”，放置在商品详情页，其目的是提醒客户及时对商品进行评价。在撰写这部分内容时，客服人员应思考如何有效引导客户做出好评，避免客户因对商品不满而直接给出差评，影响店铺评分与排名。示例如下。
Feedback
We highly value customer satisfaction.
If you are satisfied with the items you purchased, your five-star rating and positive feedback will be highly appreciated.
If you are not satisfied with the items, please contact us to solve the problem instead of leaving a negative feedback.
We understand the concerns and frustrations you might have, and we'll do our best to resolve the issues with you together.
