wish店铺的退款率如何降低
本文目录
wish退款率高申诉信英语版模板介绍
跨境卖家在运营店铺的时候难免遇到买家退款的问题，但如果退款率过高，就需要引起重视了。如果我们的速卖通店铺的退款率高的话，要怎么写申诉信(英文版)呢?下面就给大家介绍一下。
wish退款率过高申诉模板如下：
Dear Seller Support
I feel shocked and really sorry about this,we always provide best products
and service for customers.We are so contrbuted on the products and didn't notice
the vender is inresponsible for his products,that is why now we face this
situation.
We havechangedthe vender and promise we will never make this happen again
Now wehave the bestvenders and the best products.also we are planing to use
Wish express to make surewe can provide the fastest and safe express service to
customers.
We have completed a plenty of orders on wish.I think customers also feel good
to use it.Most of our products were designed and developed by ourselves. we
have the best price and they are unique on wish.
Lf customers have question about the product.we can provied the authoried
technica assisstant,The engineer who designed it is the person who knows it
best
I believe we will both have a nice experiment by corporating with each
other.Hope you can give us a chance to prove ourselves. Thank you very much!
Best Regards
wish退款如何降低?
1、订单必需及时实行Wish政策十分严厉，它请求一切订单必需5天内发货,5天内未发货的订单就会被退款。
2、确保产品妥投倡议卖家选择一个靠谱、快速的物流商，一旦标志发货的产品就必需马上发货。
3、确保订单派送了正确货物派发的产品是正确的SKU、颜色、尺码和质量。
4、货源稳定，库存充足当产品没有库存时，一定要明白标志，以免消费者购置到一件无法被配送的产品。
5、审核产品，移除可能吸收狡诈买卖的产品，不能以次充好上面五点.
卖家在Wish店铺运营过程中的重要细节，除此以外，进步销售额也是降低退款率最高效的办法之一，因而卖家一定要抓住流量、提升销量，做好精密化运营。
【钜恒原创】如何降低STRIPE的争议率
Stripe账号的收款额度并没有限制，我们实测几天七十多万港币，也有客户反馈一百多万港币额度，三十多万欧元/美元等其它货币（图略),在大卖眼里这额度都不值一提。前提是入账的款项必须合规合法，入账后则必须按照客户购买的商品发货或者提供相应服务。
如果商家的争议率（拒付率dispute rate）超过甚至接近1%，国际发卡行和收单行会根据你的争议率来判断您是否是高风险（HIGH RISK）商家。这是国际网络信用卡的通用规则，STRIPE正是以此来评估商家。有很多商家会问，争议率超过1%会怎么样？超过后有几率会封号，暂停使用。在钜恒的数据统计中，筛除掉没有反馈的客户，封号率大概是4%。不过封号也有解封的可能，我们有累积了各种案例提供给我们的客户，不在此讨论。
目前有价值的讨论是未雨绸缪。为避免封号，如何从一开始运营就规范化，降低STRIPE的争议率。
我们来看这个例子，商家收到STRIPE发的邮件原文：
Thanks for sending across the information! Your account has been re-enabled. However, we’re reaching out because your Stripe account for XXXX.com is at risk of receiving an elevated level of disputes, given the industry you operate in and the charges that have come in so far. Per industry standards, it is difficult for us to support businesses with dispute rates above 1%(by volume or count) on an ongoing basis. It generally takes about a month after the date of the charge before a customer submits a dispute, and we expect that your dispute rate will likely climb.
Given your elevated dispute risk, we will need to hold 25% of all payments for the next 90 days in reserve. During this time, reserved funds will cover any disputes or refunds on your account. Should dispute rates be at acceptable levels after the 90-day monitoring period, reserved funds will automatically be paid out to your bank account. In the meantime, you can track your overall dispute activity under the Analytics section in your Stripe dashboard. To learn more about dispute prevention and common reasons why cardholders file disputes, please view our documentation at(......);
To ensure that your business maintains healthy operations and a low dispute rate, we recommend the following best practices:
- Set realistic expectations for your customers by clearly communicating estimated shipping or digital delivery times prior to accepting their payment information. If delays are to be expected due to high demand, this should be indicated up front or via email immediately after accepting a payment.
- If selling physical products, refund cardholders who do not wish to wait for items that are expected to be delayed longer than the originally communicated shipping time. The refund should be issued to their original payment method rather than providing store credit.
- Provide shipping tracking numbers or digital delivery receipts as soon as they’re made available so cardholders know when they can expect
从STRIPE官方反馈，封号解封了，处罚不能少。
由于商家的争议率过高，平台保留入账25%的款，时长是90天，90天的监测期过后再返还给商家。
同时STRIPE给出了降低争议率的三个要点：
1.商家收到款之后尽量通知客户货物的到达时间，让客户心里有个预期。如果时间延迟，要及时通过邮件等方式告知客户。
2.商家需要跟客户以退款等方式协商解决，如果客户因货物延迟不愿等待。避免店铺的信誉受损。
3.商家发了货尽快的提供单号或者发货照片给客户，让客户安心。
做足以上，不仅可以降低整体的争议率，在争议出现的时候也可以作为有力的证据赢得争议。
嗯，上传就可以了。
