大卖分享：更换亚马逊店铺关键敏感信息之case报备论

Hello,

We believe that an unauthorized party may have accessed your Amazon.com account. For your security, we have assigned a temporary password to your account and reversed any changes made by this party. Any pending orders have been canceled. 

You will need to reset your password when you return to the Amazon.com site. To reset your password, click "Your Account" at the top of any page on Amazon.com. On the Sign In page, click the "Forgot your Password?" link to reach the Amazon.com Password Assistance page. After you enter your email or mobile phone number, you will receive an email containing a personalized link. Click the link from the email and follow the directions provided. 

Your new password will be effective immediately. We recommend that you choose a password that you have never used with any website. 

You will also need to: 

-- Re-enter your complete credit or debit card number the next time that you place an order.

-- Re-enter any addresses that you recently added to your account.

-- Check your subscriptions, if you have any.  You may need to update them. 

If you have any trouble resetting your password, use the Contact Us form on our Help pages. 

You can also enable Amazon's Two-Step Verification, a feature that adds an extra layer of security to your account. You can activate this feature from the Advanced Security Settings page located in Your Account under Login & security. 

We do not know how this person got your sign-in information because that happened away from our websites. Some techniques include using malicious software to capture a user's keystrokes, trying common passwords, and sending fraudulent emails that request account information (known as "phishing").

To learn more about safe online shopping, go to Amazon.com Help, then Other Topics & Help Sites, and then click Security & Privacy. 

Sincerely, 

Amazon.com

Hello,

We believe that an unauthorized party may have accessed your Amazon.com seller account. As a result, we have temporarily restricted access to your account and deactivated your listings. For your security, your full credit card number is not displayed in your account and cannot be accessed via our website.

We do not know how your sign-in information was obtained, since the unauthorized party obtained this information on a site other than Amazon.com. Some common techniques used to gain access to this information include:

-- Using malicious software to capture a user's keystrokes and Internet activity

-- Trying commonly used passwords

-- Sending fraudulent emails asking recipients to provide or update personal, financial, or other account information (commonly known as “phishing”)

Learn more about keeping your account information secure in Seller Central Help: https://sellercentral.amazon.com/gp/help/34901.

To regain access to your account, you will need to reset your account password with a new, unique password that you do not use for any other account or website. We also suggest that you change the email address associated with your selling account to prevent unauthorized access from other parties. We also suggest you review your Seller Central account to verify that the following information is accurate. If changes have been made, please make the necessary corrections.

-- Email address preferences

-- Payment information

-- Authorized secondary users on the account

-- Two-step verification details

-- Business, shipping and returns, and tax information

-- Active and pending promotion codes

-- User permissions

-- Amazon Storefront

-- Listings and condition notesIf the unauthorized party accepted orders for items you did not list, we recommend canceling orders that have not shipped or offering refunds for orders that the unauthorized party marked as “shipped.”

If you find problems with recent disbursements, you can follow this link to reach a member of the Seller Performance Team: 

https://sellercentral.amazon.com/cu/contact-us. In your email, please include the last four digits of the bank account where your disbursements should be deposited.Once you have confirmed that your account and listing information is accurate, change your listing status to Active to sell on Amazon.com.

If you need help with your account or listings, you can reach our Seller Support Team by clicking Get Support at the bottom of any page in Seller Central.You can view your account performance at 

(https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

-- iOS App

(https://itunes.apple.com/us/app/amazon-seller/id794141485?mt=8)

-- Android App 

(https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_US)

Sincerely,

Seller Performance TeamAmazon.com

http://www.amazon.com

Name of bank

Date of bank account upgrade

Date of when you first tried to update the bank account.