跨境电商价格优惠回复策略
当客户咨询的商品没有价格优惠时，客服人员应用柔和的语气，礼貌地婉拒客户提出的降价要求，并给出合理的缘由。一般来说，拒绝降价的理由有以下几种。
(1)公司成本高，原材料和人力成本都在上涨，此价格已经是最低价了。
(2)利润空间低。由于行业竞争激烈，此价格水平几乎没有利润可赚了。
(3)公司目前暂时没有优惠活动，此系列商品的价格已经是最低的了。
(4)商品质量好，高价格意味着高质量。
在解释完不能降价的理由后，客服人员除了强调公司商品的质量以外，可以顺带给客户推荐其他价格稍低的商品，让客户了解更多的相关商品。以下范文可供参考。
范文
Dear XXX,
Thank you for your interest in our item.
We are sorry that we could not offer the lower price, because our offer price has been carefully calculated and our profit margin is really very limited.
I promise you that the quality of products is absolutely good, if not, we can accept the return for full refund, but I think you will definitely love it.
please don't worry. We will not disappoint you. You will get the best quality product at the best price. Also our professional team will give the best services that you never have before.
Our company has been manufacturing high quality products for over 10 years, and has more than 6 years experience of exporting to overseas countries.
Thanks.
范文
Dear XXX,
Glad to receive your message, I'm so sorry that, we are not able to offer you the mentioned price. Actually, our price has been unchanged for a long period, even though the labour and raw material costs are increasing.
If you don't mind, may I recommend you to the X (the name of products or item number).These are also hot-selling products but with lower prices. Hope you will find them interesting.
Please let me know if you have any thoughts. Thank you.
范文
Hi XXX,
According to our company's pricing policy, we are sorry that we couldn't offer any discount at the moment. May I suggest you add the item into the cart beforehand? As there will be a big sale at the end of this month. Thank you!
范文
Dear XXX,
Thanks for your message.
Much to our regret, we can not even slightly cut down the price. To cope with tough competition in the market, we have offered you our lowest price. Please also consider its quality and our service.
Thanks for your kind understanding and looking forward to establishing long term relationship with you.
