跨境电商催评未果的沟通邮件
客户收到上述邮件10~15 天后仍没有给予评价
在跨境电子商务客户服务人员发出上述邮件提醒客户评论后 10~15 天，如果客户仍对评价一事置之不理，卖家也不用心急，可以再发一封邮件进行催促，特别是将店铺的链接或者商品名称列出来以明确提醒客户，具体沟通可参考如下邮件。
Sample
Dear (customer name),
We've made a transaction already the other day and you purchased XXX (product name) from us. We've greatly appreciated your favor and hope you are satisfied with us. The detailed information of our last transaction is as below:
Item Name: XXX
Item Number: XXX
Total Deal Price: XXX
If you are now satisfied with using the item bought from us as well as our professional service to you, please click (link to review sites: X X X X X X) to leave us Positive Feedback. It'll just take you one minute.
According to eBay rules, both selling and buying parts have rights to leave feedback and comments to each other within 60 days. Now we have already left positive feedback for you, and we are still looking forward to your voice. There are only several days left to the deadline.
If you have any problem, please don't hesitate to tell us and we will try our best to make you satisfied.
Furthermore, leaving feedback is a very important part of the dealing and can generate better products and services of our sellers. As long as you leave us the positive feedback, you will get many privileges, e.g...
Thank you again.And hope you enjoy dealing with us.
Yours sincerely,
(Your name)
参考译文：
亲爱的(客户姓名)：
我们前几天已经进行了交易，您从我们这里购买了XXX(商品名称)。我们非常感谢您的青睐，希望您对我们感到满意。我们上次交易的详细信息如下：
商品名称：XXX
商品编号：XXX
总交易价格：XXX
如果您现在对使用我们商品以及我们的专业服务感到满意，请单击(评论网站的链接：XXXXXX)，花一分钟给我们留下好评。
根据eBay 规则，买卖双方都有权在 60天内相互提交反馈和评论。现在我们已经头您留下了好评，我们仍然期待着您的声音。距离截止日期只有几天时间了。
如果您有任何问题，请随时告诉我们，我们会尽力让您满意。
此外，留下反馈是交易中非常重要的一部分，可以促使我们的卖家提供更好的商品和服务。只要您给我们留下好评，您就会获得许多优惠，例如......
再次感谢你。希望您喜欢与我们进行交易。
此致
(你的名字)
这封邮件足够真诚,相信凡是看过了邮件的客户应该都会愿意分享他们的购物体验和想法。同时，客户服务人员再次发出评价请求，还有可能使得卖家再次获得客户的关注，是十分值得做的一项尝试。
