亚马逊卖家怎么引导顾客取消退货？

作为亚马逊卖家，时常能遇到顾客退货退款的请求，卖家如何引导顾客不退货？

1.产品出现损坏或缺损

Dear customer,

We are sorry to know the product is damage.

Maybe the long shipment make it meet a little accident.

We just a new seller, this product we have loss to sold out, hope you could understand us.

How about we refund $X to you as a compensation and you try to fix the item?

We will improve the wrap in the future, hope you could agree with us.

If you have any other idea, please feel free to let we know.

Nice day!

亲爱的客户，

我们很抱歉知道产品的损坏。

也许是长时间的运输使它遇到了一点意外。

我们只是一个新的卖家，这个产品我们已经损失到售罄，希望你能理解我们。

我们退给你X元作为补偿，你再设法修复这个产品，怎么样？

我们会在今后改进包装，希望你能同意我们的做法。

如果你有任何其他想法，请随时告诉我们。

愉快的一天!

2.产品尺寸不符

Dear customer,

Sorry to know the size is too small/ large to you.

But to return this item will cost you lot of shipping fee. It might not worth do it.

How about we refund $X to you as a compensation? The cloth you could sent to your Friend who might suit for it?

Waiting for your reply.

亲爱的客户，

很抱歉知道你的尺寸太小/太大。

但是退货将花费你大量的运费。它可能不值得这样做。

我们退给你X美元作为补偿如何？你可以把这块布寄给你的朋友，他可能会喜欢它。

等待你的答复。

3.原因未知

Dear customer,

Sorry to know you want to return this item.

Could you please let we know the reason?

Maybe we could solve it for you, and you do not need trouble to return the item.

So we waiting for your reply.

Nice day.

亲爱的客户，

很抱歉知道你想退货。

你能不能让我们知道原因？

也许我们可以为您解决这个问题，您也不需要为退货而烦恼。

所以我们等待您的回复。

愉快的一天。

这些仅是为一些订单争取，顾客们的退货原因其实各有不同，卖家可以将原因收集起来分析，优化产品和店铺的不足。