别轻易放弃，这些Feedback是可以删除的！

1.评论的描述不明确：有些买家在留评价的时候在 arrive on time , item as described , customer service 这三项中都写的YES ，然后又评价是正面的，但是留个你一个差评，像这种也可以发给CASE给亚马逊要求移除。

2. The feedback includes words commonly understood to be obscene or profane.评价中包含淫秽和猥亵的词语,  如:  I finally receive the parcel from the stupid seller , shit quality , very dispointed.

3. The feedback includes seller-specific, personallyidentifiable information, including e-mail addresses,  full names, or telephone numbers.评价中包含了我们卖家私人信息，如邮箱，电话号码 ，全名等。

4. 评语内容与星级不符，比如给你的评语是很好的但是给你选择的星级是1星或者2星；

5. The entire feedback comment is a product review.全部的Feedback只针对产品，没有提到卖家的服务,  如：这把户外小刀不是很锋利（这种情况下我们试过有些可以申述成功，有些也还是不能移除）但如果评价到了卖家的服务就不可能移除,  如： 派送太慢了，而且收到货的时候发现小刀不是很锋利.

6. The entire feedback comment is regarding fulfillment orcustomer service for an order fulfilled by Amazon. Feedback reviewed and determined to be relating explicitly to fulfillment and customerservice for an order fulfilled by Amazon will not be removed, but a line willappear through the rating with the following statement.

FBA引起的物流问题亚马逊不会帮你将差评移除，但是会帮你将差评划掉，然写一行字: This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.

7. 还有一种情况是顾客威胁我们说不怎么怎么样就给差评，我们可以将这样的话截图直接交给亚马逊处理，同时如果卖家向客户提供一些好处让客户消除好评，这种做法被亚马逊查到了是会对账户有影响的, 情节严重话会导致账户被移除销售权限:

亚马逊原文规定： You may request that a buyer removefeedback. However, you may not offer nor pay any incentive to a buyer foreither providing or removing feedback.