【老魏聊电商】一封联系修改差评的邮件模板
4574作者介绍：赢商荟老魏，跨境电商创业者，资深跨境电商人，外贸行业从业12年，熟悉各跨境电商平台，有丰富的平台实操经验。业余随笔，每日一篇，分享跨境电商实操经验和创业感想。 本文为“老魏聊电商”系列第539篇原创文章，如需转载，烦请注明来源“赢商荟-老魏”，深表感谢。
昨晚写了关于联系修改差评时的一些思路，看到转载和分享的网友比以往多，看来这类内容是刚需。确实，对于一个亚马逊新卖家来说，在试图联系客户修改差评时，难免会出现不知如何做这种情况，但思路有了，又有卖家过来询问，老魏你能否写一个邮件模板给我们参考一下。
说老实话，我已经很久没有写过具体的邮件了，有时候甚至觉得在英语上都有点生疏了，不过让我有点欣慰的是，最近一位外国同行来访，我居然还能用英语和对方交流了两个小时，而且还比较顺畅，借着这个兴奋劲，按着昨天文章中写的思路，写一个模板，供大家参考。
读者群里的专八和学霸们勿喷。
Dear XXX,
Thank you for buying from our store, as per your review, I understand that you are not happy with the item which bought from us recently. We feel really sorry about that.
As a reliable seller on Amazon, our policy is make customers 100% satisfy with our goods and service, so in this case, we do hope do something for you.
Here I contact you because we can provide you a full refund for you, just hope you can update your review based on the full experience after we refund you, is that ok?
Look forward to your kind reply.
Rgds,
XXX
文/赢商荟老魏
