【赢·干货】福利来了：纠纷处理邮件模板一（因货物推迟）

1、物流信息无法查询：

A. Dear friend,

Thanks for your order and sorry to make you trouble.

Your package was delivered via China Post Ordinary Small Packet Plus / Posti Finland Economy .

it just can be tracked during in China.I mean it has no tracking information when it arrives your country.

But please do not worry about it .You will receive the package normally.

Hope you cancel the dispute.I will always focus on your order

Please feel free to contact me if you have any problem.

Thanks for your kindly understand.

B.Hi friend

I am so sorry for the delay.

Please don’t worry.I always here.

1.I have extend the delivery date to 10 days,your money is safe.

2.I will push the agent of CHINAPOST, so your package is safe!

I think your parcel arrive soon.Hope you wait for a few days.

Hope you cancel the dispute,it’s really harmful to me.

Thanks for your kindly understand.

Have a nice day

C. Hi Friend

So sorry for the delay.

Hope you be patient to wait for 5-7 days

If still not arrive,I will try my best to solve it.

Hope you understand me and cancel the dispute.

Thank you so much

D.Hi friend

I am really sorry for the delay

But the transportation is really out of my control.

Hope you wait for a few days.it will arrive soon

If you don’t receive the parcel finally,I will refund to you.

Hope get your understanding.

2.查询到正在运输途中：

A.Hi friend

I am so sorry for the delay.

I have checked the tracking number.

It shows your parcel is transporting normally.

It will arrive soon,hope you wait for a few days.

Hope you cancel the dispute.It is really harmful to me.

Hope get your understanding.Thank you so much.

Best regards.

B. Hi friend

The parcel is transporting normally.

It will arrive soon.hope you be patient.

Could you cancel the dispute?it’s so harmful to me.

I will always focus on your order.any problem,contact me any time

Hope get your understanding

Thank you so much.

C. Hi friend

I am so so sorry for the delay.

Hope you wait for 5-7days.

If still not arrive,I will try my best to solve it.

Hope you cancel the dispute,it’s so so harmful to me

Thanks for your kindly understanding

3.查询等待签收：

A.Hi friend

I am so sorry for the delay.

I have checked the tracking number.

It shows your parcel is ready to pick up

Hope you contact your local post office quickly.

Hope you cancel the dispute.it is so harmful to me

Thank you for your understanding

have a nice day

B.Hi friend

Your parcel is ready to pick up

Hope you contact your local post office quickly.

Could you cancel the dispute ?t is so harmful to me

Hope you got my message

Thank you

C. Hi friend

Hope you got my message and got your parcel

Hope you cancel the dispute..........

It’s so so harmful to me.

Waiting for your reply.